1. Refund Policy
2. Eligibility for Refund

2.1 Software Products

Refunds for software products are available under the following conditions:

• Defective or Malfunctioning Products: If the software is defective or malfunctions and cannot be fixed within a reasonable time frame, you may be eligible for a refund.
• Unsatisfactory Performance: If the software does not perform as described, and our support team is unable to resolve the issue, a refund may be granted.

2.2 Services

Refunds for services are available under the following conditions:

• Unsatisfactory Service: If you are dissatisfied with our services and we are unable to rectify the issue within a reasonable time frame, you may be eligible for a refund.
• Cancellation: Refunds for services canceled before the commencement date may be granted based on the terms outlined in your service agreement.

3. How to Request a Refund

To request a refund, please contact our customer support team at support@decloudsweb.com within 05 days of your purchase or service commencement. Provide your order details and a detailed explanation of the issue.

4. Refund Process

Once your refund request is received and approved, we will process the refund within [number of days] days. Refunds will be issued to the original payment method.