Refund & Return Policy
Declouds web Refund & Return Policy.
- Refund Policy
- Eligibility for Refund
2.1 Software Products
Refunds for software products are available under the following conditions:
- Defective or Malfunctioning Products: If the software is defective or malfunctions and cannot be fixed within a reasonable time frame, you may be eligible for a refund.
- Unsatisfactory Performance: If the software does not perform as described, and our support team is unable to resolve the issue, a refund may be granted.
Refunds for services are available under the following conditions:
- Unsatisfactory Service: If you are dissatisfied with our services and we are unable to rectify the issue within a reasonable time frame, you may be eligible for a refund.
- Cancellation: Refunds for services canceled before the commencement date may be granted based on the terms outlined in your service agreement.
- How to Request a Refund
To request a refund, please contact our customer support team at firstname.lastname@example.org within 05 days of your purchase or service commencement. Provide your order details and a detailed explanation of the issue.
- Refund Process
Once your refund request is received and approved, we will process the refund within [number of days] days. Refunds will be issued to the original payment method.